Shipping Policy

Shipping Policy for Ptah Crafts

Effective Date: 31/5/2025

Last Updated: 31/5/2025

1. Overview

At Ptah, we connect you with talented, independent brands that handcraft unique home decor items. As a curated marketplace, we aim to provide a smooth and enjoyable shopping experience, but it's important to note that Ptah does not manufacture, store, or ship any products directly.

2. Shipping Regions

We currently ship to the following regions:

• Egypt, Cairo

Coming Soon:

• Egypt, Alexandria

3. Processing Time

• Shipping is handled directly by each brand. Once you place an order, the respective brand is responsible for processing, packaging, and shipping your items.
• Shipping times and costs may vary depending on the brand and your location. Please refer to the shipping details provided on the product page or reach out to us if you have specific questions.
• Tracking details, if available, will be shared by the delivery carrier if applicable.

4. Shipping Methods & Delivery Time

Shipping times vary based on destination and shipping method chosen at checkout.

5. Shipping Costs

Shipping costs depend on the shipping method selected, package weight, and destination. The total shipping fee will be calculated at checkout.

6. Delivery Issues & Lost Packages

• If your order has not arrived within the estimated timeframe, please contact us at support@ptahcrafts.com.
• If a package is marked as delivered but has not been received, we recommend checking with your local carrier or neighbors. Ptah Crafts is not liable for any damages, delays, or issues related to your order, including product quality or fulfillment. However, we will do our best to help you with any issue. Please contact us at support@ptahcrafts.com.
• Ptah Crafts is not responsible for lost or stolen packages after they have been marked as delivered.
• Ptah acts solely as a platform connecting buyers and independent sellers. We do not hold inventory, manage shipping, or control the condition of products.

7. Return & Refund Policy

• Due to the handmade and often customized nature of the products sold on Ptah, all sales are final.
• We do not offer returns, exchanges, or refunds unless explicitly stated by the individual brand on their product page.
• If you receive a damaged or incorrect item, please contact us at support@ptahcrafts.com. Each brand handles such requests at its discretion.

8. Contact Us

For any shipping-related inquiries, please contact: 📧 Email: support@ptahcrafts.com